Counties Support Statewide 3-1-1 System

January 26, 2023

Maryland Association of Counties: Conduit Street

On January 26, 2023, Legislative Director Kevin Kinnally testified before the Senate Education, Energy, and the Environment Committee in support of SB 0030 – Public Safety – 3-1-1 Systems – Nonemergency Information, sponsored by Senator Cheryl Kagan.

This bill envisions a statewide 3-1-1 system for nonemergency government services, resources, and information to streamline service delivery for residents, businesses, and visitors across Maryland.

SB 30 would establish the Maryland 3-1-1 Board within the Maryland Department of Emergency Management (MDEM) to establish and operate a statewide 3-1-1 system capable of notifying the appropriate state or local agencies, programs, and departments of requests for non-emergency information. Counties could join a department-funded statewide system, as specified in the bill, or operate a separate, county-funded 3-1-1 system.

From the MACo Testimony:

3-1-1 is a fast, simple, and convenient number for non-emergency issues and information on government services like refuse collection, snow removal, pothole repair, public transportation schedules, public hearings, and more. This service will make customer service more effective and responsive while also allowing 9-1-1 specialists to focus on emergency calls.

The bill’s cross-file, HB 0138, will be heard in the House Health and Government Operations Committee on February 8, 2023.